Refund & Returns Policy

At Hems&Gents, we want you to be happy with your purchase. If something isn't right with your order, we're happy to help.

1. Damaged or Incorrect Orders

If you receive a damaged, defective or incorrect item, please contact us within 48 hours of delivery. Include your order details and clear pictures or videos showing the issue so we can resolve it.

2. Returns & Exchanges

Items can be considered for return or exchange if they are:

• Unworn and unused.

• Unwashed and in their original condition.

• Reported within 48 hours of delivery.

Returns or exchanges due to a change of mind or incorrect size selection are subject to approval.

3. Refunds

Refunds are considered for confirmed cases of damaged, defective or incorrectly supplied items where a replacement or exchange is not suitable or available.

Once approved, refunds will be processed to the original payment method or an agreed bank account within 5–10 business days.

4. Non-Refundable Situations

We do not offer refunds for:

• Change of mind after an order has been processed.

• Incorrect size selection by the customer.

• Normal wear and tear or damage caused after delivery.

5. Delivery Costs

Where an error is on our part, Hems&Gents will cover the cost of returning or replacing the affected item. For other approved returns or exchanges, return delivery costs are the customer's responsibility.

6. How to Request a Return or Refund

For any return, exchange or refund request, please contact our customer support team on WhatsApp at 0814 841 3093. Kindly include your order number and details of the issue so we can assist you.

At Hems&Gents, we value your trust and will always do our best to make things right.